Welcome to Extended Stay America - Rochester - Henrietta! We are the perfect location for business travelers, students, tourists and those relocating to the Rochester, NY area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-390. From our location, you can easily visit local attractions such as the George Eastman Museum, Highland Park, Seneca Park Zoo and the Susan B. Anthony Museum & House.
When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free grab-and-go breakfast, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet-friendly rooms. Here at Extended Stay America, genuine care is who we are. Book your stay with us today!
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
When you book 7+ nights, you automatically save off our best available rate. Percentage off is automatically applied to the nightly rate. See terms and conditions.
Extended Stay America provides accessibility features for our guests with disabilities. Accessible features available include but are not limited to:
Access from site arrival points to the hotel entrance, including pedestrian paths to travel and curb cuts where needed.
Accessible parking for vans and standard automobiles, including proper striping and signage
Accessible access aisles.
An accessible entrance with sufficient door width and level landings.
An accessible registration counter.
Accessible guest rooms.
Accessible guest room bathrooms, with features for use by individuals with disabilities, including grab bars, accessible toilets, roll-in or tub showers, accessible controls, and other features.
Auxiliary aids and services.
Guests who have mobility disabilities may request bed frame removal to lower the surface of the bed. A guest with a mobility disability should provide the request for bed frame removal no later than forty-eight (48) hours in advance of check-in. If a guest with a mobility disability does not provide forty-eight (48) hours’ advanced notice for bed frame removal accommodation, then the guest’s request for bed frame removal shall be accommodated within forty-eight (48) hours of receipt of request by hotel management. If the forty-eight (48) hour period falls on a holiday or weekend, hotel staff will accommodate the request within seventy-two (72) hours.
Extended Stay America continues to enhance accessibility for guests with disabilities. For any individual needs that you might have, please call the following toll-free number or contact the specific hotel at which you plan to stay: 1-800-804-3724.
Reservations must be cancelled by 6:00 p.m. local hotel time on the day of arrival, or the first night's stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Guests who cancel Advanced Purchase (AP) reservations more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable advance prepayment equal to the total cost of the reservation (including tax). Guests who cancel Extended Plus Program (EPP) reservations more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable deposit equal to three (3) nights' room and tax. Similar rules may apply to certain other special rates. Reservations are based on availability.
To cancel a reservation, please find the reservation you want to cancel by going to "My Stays" on your Extended Perks account page or by clicking here to find your reservation. Once you find the reservation you want to cancel, select "Cancel" and then "Yes" to confirm your cancellation. To cancel an AP or EPP reservation, please call the hotel directly.
Travel Agent Commission 10% commission is paid for up to the first seven (7) nights only. Commission is paid within 30 days of the date of room consumption. Contact the General Manager at the property for commission issues.
Pet Policy
Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. This fee is to cover the cost of cleaning and fumigating guest room. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Larger animals or more than two pets requires property manager’s approval. Please contact the property for questions. Pet fee is subject to change.
General Policies
Hours of Operation
Extended Stay America Premier Suites and Extended Stay America Suites: Open 24 hours a day, seven days a week.
Extended Stay America Select Suites: Monday-Friday from 9 a.m. - 10 p.m. Saturday-Sunday from 10 a.m. - 6 p.m. (hours may vary; please check with location)
Business Services Our front desk can assist you with mail delivery and fax and copy service should you need it.
Housekeeping Service** Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. Additional full or refresh services are available as outlined below.
Extended Stay America Premier Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided each week. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed. Please refer to the key packet you receive at check-in for your scheduled housekeeping service day.
Extended Stay America Suites and Extended Stay America Select Suites
For stays of one to seven (1-7) nights: Fresh towels and linens are available at the front desk as often as needed.
For stays of eight (8+) or more nights: One Full Service housekeeping is provided every two weeks. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed. Please refer to the key packet you receive at check-in for your scheduled housekeeping service day.
Additional Housekeeping Options For Purchase
Full Service: You may purchase an additional Full Service cleaning for $10 per cleaning. Full service includes: dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed.
Refresh Service: You may purchase a Refresh Service for $5 per service. Refresh service includes: replacing soiled towels, emptying trash, making bed with existing linens, and replenishing soap and toilet paper if needed.
**Dishes are not washed during any housekeeping service. Some services may be limited based on location and brand; please talk to the front desk for more details.
Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m.
For guests staying fewer than 7 nights, a valid credit card is required for payment.
Advance Payment Policy
It is the policy and practice of Extended Stay America to require payment in advance for guest rooms. At check-in, guests paying the nightly rate will be charged for their entire stay. Guests paying the weekly rate will be charged for the first week of their stay upon check-in. For stays longer than seven days, guests will be required to pay for each week in advance. Children 17 years of age and under stay free with an adult in the same room.
So I was here at Extended Stay August 25th do not know this place except dogs I got bit by fleas the hallway smelled it stink smoke and stinkness was through the whole hotel I called and talked to a manager her name was Angelina when I say she was very rude she was very rude bad management they charging $270 after I called to complain to let them know that I got bit by bugs in this hotel telling me I smoked in their room I never smoked in that room I asked the man manager Angelina for evidence she could not give me evidence she even had the nerve to tell me my son is not telling me the truth he's not people upstairs in the room and had a big party in there she is a compulsive liar corporate needs to investigate her for them to just lie on somebody like that they had so much air freshener in the room to cover up the stink smells I really thought this was a nice hotel because it was in Henrietta they have bumps sitting outside this hotel sitting by your car when you going back to your vehicle to leave they even have people launching inside of the laundry room rolling up blunts kids running back and forth to the side door letting people in I recommend people do not use this hotel it's not as clean as it look on website the website show clean pictures nice rooms that's not true the AC barely works in here I even had the worker come upstairs telling me I was complaining when I was singing happy birthday to my son then he had the nerve to tell the manager Angelina there was smoke coming out of that room they clear you told me if any smoking is in that room I will be charged $270 and if somebody have to come upstairs I will be kicked out so if they smelled any smoke why did I get kicked out I would never ever walk back into any extended stay hotel just off the experience of this hotel in Henrietta very bad then on the website they said breakfast there's no breakfast granola bars and coffee bananas and apples bad Hotel experience I ever experience in my life never ever again I had to call corporate on them
Ken Hirano
on
Google
1/5
The first room I was given, room 145, smelled like a dirty public toilet and did not have a bathtub, contrary to my reservation. Room 127, which I was given instead, had a smell of rotten cigarette smoke coming from the bathroom ventilation, which was very unpleasant. If these things cannot be improved, the hotel should be shut down immediately and demolished.
Gil Ong
on
Google
3/5
JleXa Altogolik
on
Google
1/5
Half of the equipment didn't work lamps/cooking stove, the bathroom was leaking. One night at 1am the siren went off for 20 minutes it was so loud it hurt your ears. Also there are dangerous people walking around the parking lot all the time.
Alana Greenough
on
Google
5/5
Love this place truly accommodating staff are 100% customers satisfaction management are polite and on task love recommend 100%.
Guest Reviews
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